Returns/ Warranty

1
RETURN OF THE GOODS MUST BE CARRIED OUT WITHIN 10 DAYS OF THE PURCHASE
2
THE GOODS MUST BE IN UNDAMAGED AND UNTAINTED ORIGINAL PACKAGING
3
Parts submitted for warranty consideration must be cleaned with the manufacturer's markings still visible
4
For the convenience of our customers, please fill in the return form electronically on the AUTO KADA website
  • The problem in performance of the part should be described:
    1. How it occurred and when, what actions were taken, etc.;
    2. The problem area must be indicated (marked) on the part;
    3. It is preferable to attach a video confirming the particular defect;
    4. Video capture is obligatory in the case of oil and other fluid leaks, air leaks;
    5. Parts of the electric circuit - must have a computer error printout or measurement results from an electrician (can be in video format);
    6. OE parts: Gas pedals, modulators (OE, Knor-Bremse, WABCO); Electric levelling valves (OE, Knor-Bremse, WABCO); control units (OE, Knor-Bremse, WABCO); control sensors (OE, Knor-Bremse, WABCO); a printout of the error codes must be submitted along with the claimed defective part.
  • 1. If the original packaging is damaged or tainted or has not been preserved;
    2. No electrical parts are returned if the sealed packaging is damaged;
    3. Repair kits, if their packaging is open;
    4. Specially ordered items are not subject to exchange or return.
  • Probable warranty cases are reviewed and sent to the manufacturer by the AUTO KADA service representative within 1 week.
    The manufacturer shall be responsible for the remainder of the warranty, including its duration.

RETURN OF GOODS

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